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How do I check my order status if I did not set up an account when I placed
the order?
Email support@enlita.com
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When I go into Google Checkout to check the status of my order, it says it has not yet been shipped.
Unfortunately our shipping department is not connected with Google Checkout so it will always say it has not been shipped. We are working on fixing...
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Why is my order "still processing"?
Unfortunately our shipping department is not connected with the account so it will always say "still processing'. We are working on fixing that....
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How do I return my order for a refund?
Unopened products and opened products in resellable condition (books, DVD's etc.) can be returned for a full refund if returned within 60 days...
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How do I get my tracking number?
Email support@enlita.com with your order number.
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When will my order be shipped?
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Why am I getting an error when I try to place an order?
If it is not an error due to your credit card please copy the error and send it to webmaster@enlita.com
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Do you ship your products outside of the US?
ENLITA does have the capability of shipping outside of the United States, however we can not trackit once it leaves the country and customs may delay...
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I am trying to place an order from overseas but my zip code is not recognized, what do I do?
At this point the only option is to pay via PayPal - you do not need a PayPal account to use it.
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I have not received confirmation of my order but my credit card was billed?
Please check your spam/junk mail and add support@enlita.com to your safe list. If you still can not find the confirmation email please contact...
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