Rough Start

I have had a rough start with Enlita! I am hoping someone can give me a boost here! I signed up sometime in December (I cannot find on the site exactly when I enrolled) intending to familiarize myself with the program, order and stock up on what's needed, and then begin the program on January 14th.
My first week:

I encountered some printing issues, which I have been given a work around for, for printing out the weekly menus and shopping lists and some navigational issues, which brought me to error pages. Tech response was a long wait, but once I did get a response I felt like my issue was being addressed.
I ordered several products, and when they didn't arrive after 2 weeks, I called and was told that one of the items was out of stock and so my whole order was delayed. I don't think I would have been told this if I hadn't called. I ordered these on November 27 or there abouts and I have *still* not received all of my items.

Tried navigating through the site again, reading all that I could to see if this program is something that I want to spend my $$$ on. What I sensed was that the program, or perhaps just what is represented on the site, is still being put together. I am still not certain if this program is ready for me. I know I am ready, just not confident in the program yet.

I still have not decided if Enlita is for me. The philosophies and information all agree with my own beliefs, but I know I am going to need help and support. Is it going to be there and available when I need it?

Gosh, this whole post sounds whiny, which is so unlike me, but I was just so skeptical of this new program to being with, only to encounter hiccups from the get go once I decided to take the plunge.

Help! I still plan on actually starting the program on January 14th, but I want to do so without all the uncertainties. Any input??